What To Do When Your Google Business Profile Is Suspended

Navigating a Google Business Profile suspension? Our comprehensive guide explains why suspensions happen, preventive measures, and steps for recovery. Return to effectively marketing your real estate business with ThriveByWeb.

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What To Do When Your Google Business Profile Is Suspended

Just as real estate agents must navigate occasional property transaction snags, there may come a time when your Google Business Profile is suspended. This can feel like a sinkhole suddenly appearing on your freshly manicured lawn – unexpected and potentially damaging. But don’t worry, we at ThriveByWeb have got your back. We will guide you through understanding the reasons for suspension, preventive measures, and the steps to recover your profile, so you can get back to marketing your real estate business effectively.

Understanding the Reasons for Suspension

Imagine selling a property only to find it has a hidden termite issue. Similarly, many reasons might be lurking behind your Google Business Profile suspension. Google is the stern home inspector, ensuring that all businesses adhere to the Google My Business (GMB) guidelines. These guidelines are like the city’s housing codes – they help maintain a level playing field. Violations can lead to a soft suspension (you lose control of your listing but it remains live) or a hard suspension (your listing is completely removed).

Common reasons for suspension include:

  • Inaccurate business information
  • Multiple profiles for the same business location
  • Use of a virtual office or P.O. Box as a business address
  • Irrelevant keywords in the business name

Preventive Measures

Maintaining your real estate is paramount in preventing termite infestations. The same goes for your Google Business Profile. Let’s treat these preventive measures like a robust home maintenance checklist:

1. Consistent and Accurate Information: Make sure your information is up-to-date across all platforms. Any discrepancies between your website, social media, and your Google Business Profile can lead to mistrust from Google’s algorithm – like a buyer doubting a property with inconsistent listing information. Ensure your business name, address, and phone number (NAP) are consistent. If you move offices or change phone numbers, update this information immediately.

2. No Unnecessary Keywords: While keywords are a cornerstone of SEO, stuffing your business name with them on your Google Business Profile can lead to suspension. Your business name should reflect your actual, legally registered business name. Adding phrases like “best real estate agent in New York” is against Google’s guidelines, just as an exaggerated property description is a turn-off for potential buyers.

3. Avoid Multiple Listings: Creating multiple listings for the same location can lead to suspension. Imagine how confusing it would be if the same property was listed multiple times with different details; this is how Google views multiple listings. If you have multiple physical locations, then separate profiles are warranted.

4. Physical Address: Google requires a physical address for your business. Using a P.O. Box or virtual office violates Google’s guidelines. It’s like listing a property that doesn’t exist – a serious no-go in real estate.

5. Use Proper Categories: Categories on Google Business Profile are like the features list of a property; they tell your audience what they can expect. Misleading categories can lead to penalties. Select the most appropriate category that describes your business, and avoid the temptation to include unrelated ones that might attract more views.

6. Authentic Reviews: Genuine, organic reviews can boost your business profile. However, soliciting reviews in exchange for incentives or generating fake reviews is against the guidelines. It’s equivalent to forging a property inspection report, and it’s just as damaging.

Adhering to these preventive measures can keep your Google Business Profile healthy and effective, making it a strong foundation for your real estate marketing efforts. Remember, the key to avoiding suspension is following the rules, staying transparent, and ensuring your profile truly represents your business.

Recovery Steps

If your Google Business Profile is suspended, don’t panic. Consider it a termite outbreak. It’s serious, but with the right steps, it can be managed.

Step 1: Diagnosis: Identify the potential guideline you may have violated. This can sometimes be like finding the termites’ nest – a bit challenging but necessary for effective treatment.

Step 2: Rectification: Just like treating the termite problem, fix the violation. Update your business information or remove duplicate listings as needed.

Step 3: Reinstatement Request: Now, it’s time to call the exterminators – or in this case, appeal to Google. Submit a reinstatement request via the Google Business Profile help page. Include any necessary documents to verify your business.

Step 4: Patience: After you’ve submitted the appeal, wait. Google, like a busy pest control service, might take a week or two to respond. Be patient while they review your appeal.

Step 5: Follow Up: If Google doesn’t respond or denies your request without providing a clear reason, don’t hesitate to ask for more information or submit a second appeal. Persistence is key.

A Google Business Profile suspension can feel like a significant setback, but with understanding, prevention, and effective response, you can resolve the issue and return to the business of real estate marketing. Just like overcoming challenges in a property sale, overcoming a Google Business Profile suspension can leave you stronger, more informed, and better prepared for future success.

Travis Christianson
About the Author: Travis Christianson
Travis Christianson is the founder behind ThriveByWeb, a cutting-edge digital marketing platform tailored specifically for the real estate industrry in the United States and Canada. With over two decades of experience in graphic design, web development, and internet marketing, Travis embarked on a mission in early 2020 to assist families, homeowners, and small businesses in maximizing their online presence.

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